DriveHer Transport Privacy Policy

Effective Date: 31 March 2025
Last Updated: 06 March 2026

DriveHer Transport (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide when using our services. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs).

1. Information We Collect

When you use our services, including the instant quote tool or booking forms, we may collect the following personal information:

• Name
• Mobile phone number
• Email address
• Pickup and drop-off locations
• Travel dates and times
• Number of passengers
• Special requests (for example baby seats or therapy pets)
• Any other information you voluntarily provide when making enquiries or bookings

2. How We Use Your Information

We collect and use your information for the following purposes:

• Providing instant trip quotes
• Confirming and managing transport bookings
• Communicating with you about your trip
• Providing customer support
• Improving our services and website functionality
• Complying with legal, regulatory, or tax obligations

3. How We Store and Protect Your Information

Your information is stored using secure Google Workspace tools, including Google Sheets and Gmail.

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or modification.

Access to personal information is restricted to authorised personnel involved in managing bookings and providing services.

4. Disclosure of Information

DriveHer Transport does not sell or rent personal information.

We may share your information only in the following circumstances:

• When required by law or government authorities
• When necessary to protect the safety of passengers or others
• With drivers or subcontractors assigned to your booking
• When you provide consent for information to be shared

5. Your Rights

Under the Australian Privacy Principles (APPs) you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Withdraw consent for the use of your personal information (where applicable)
• Make a complaint if you believe your privacy has been breached

We will respond to privacy requests within a reasonable timeframe.

6. Data Retention

DriveHer Transport retains booking and quote information only for as long as necessary for:

• Business operations
• Legal and taxation requirements
• Record keeping obligations

Once the information is no longer required, it will be securely deleted or destroyed.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to improve website performance and user experience.

These tools collect general website usage information and do not identify you personally unless you voluntarily provide personal details through our forms.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

DriveHer Transport
📧 Email: driveherbookings@gmail.com
📞 Phone: 0450 999 829