📄 DriveHer Transport Privacy Policy

Effective Date:31.03.2025
Last Updated: 11.09.2025

DriveHer Transport (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

We may collect the following information when you use our services, including the instant quote tool:

• Name

• Mobile number

• Email address

• Pickup and drop-off locations

• Travel dates and times

• Passenger numbers and special requests (e.g. baby seat, therapy pet)

• Any other information you voluntarily provide
  
  

2. How We Use Your Information

We use your information to:

• Provide instant trip quotes

• Confirm and manage bookings

• Communicate with you about your trip

• Improve our services

• Comply with legal or regulatory obligations
  
  

3. How We Store and Protect Your Information

• Your data is securely stored in Google Workspace tools (Google Sheets, Gmail).

• Access is restricted to authorised personnel only.

• We use industry-standard security measures to protect against loss, misuse, or unauthorised access.
  
  

4. Disclosure of Information

We do not sell or rent your personal information. We may share your data only when:

• Required by law or regulation

• Necessary to protect your safety or the safety of others

• You give us explicit consent (e.g. to share details with a driver assigned to your booking)

5. Your Rights

Under the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you

• Request corrections to your information

• Withdraw consent for us to use your data

• Make a complaint if you believe your privacy has been breached

6. Data Retention

We retain booking and quote data only as long as necessary for:

• Business purposes

• Legal or tax requirements
  After this period, information will be securely deleted.

7. Cookies and Analytics

Our website may use cookies and analytics tools to improve your browsing experience. These do not collect personal details without your consent.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

DriveHer Transport
Email: driveherbookings@gmail.com
Phone: 0450 999 829