DriveHer Transport – Terms & Conditions

Booking Service Provider Number : BSP- 455320 

1. Quotes & Pricing

• All instant quotes are estimates only and subject to final confirmation.

• Prices include booking fees, surcharges (weekend, night, or public holiday), and any extras selected.

• Quotes are rounded up to the nearest $5 and subject to a minimum fare of $25.

• After-hours surcharge applies between 10:00pm and 5:00am.

2. Booking & Payment

• A booking fee of $25 is required to secure your booking.

• Payment can only be made via the secure link sent by SMS.

• Bookings are not confirmed until the booking fee has been successfully paid.

• The booking fee forms part of the total trip fare and will be deducted from the final amount payable.

• If a booking is cancelled at least 24 hours before the scheduled pickup time, the booking fee is refundable.

• Cancellations made within 24 hours of pickup are non-refundable.

• The remaining balance of the fare is payable on the day of trip.

• Accepted methods for the final fare include cash, card, or approved invoicing for corporate and NDIS clients.

3. Cancellations

• Cancellations made within 1 hour of pickup may incur a cancellation fee equal to the booking fee.

• No-shows may be charged the full quoted fare.

4. Passenger Responsibilities

• Seatbelts must be worn at all times.

• Children must travel in an approved child or booster seat (available on request).

• No smoking, vaping, or consumption of alcohol is permitted in vehicles.

5. Waiting Time Policy

• A complimentary 5-minute grace period is provided at pickup.

• After the first 5 minutes, a waiting fee of $1.50 per minute will apply until the journey commences.

• Waiting time charges will be added to the final fare and are payable by the customer.

6. Additional Fees

• Cleaning Fee: If a passenger soils or damages the vehicle interior (e.g. spills, illness, litter, or pet mess such as accidents, hair, or dirt), a cleaning fee will apply ranging from $80 to $150 depending on severity. 

• Left Item Fee:

  • If delivery of the item is required, a $25 handling fee plus $1.00 per km (return travel) will be charged.

  • Alternatively, passengers may request a meet-up at Penrith Police Station for a $10 fee.

7. Liability

DriveHer Transport will take all reasonable care to ensure safe and timely transport. However, we are not liable for delays caused by traffic, weather, road closures, or circumstances beyond our control.

 DriveHer Transport – Refund Policy

At DriveHer Transport, we understand that plans may change. Our refund policy ensures fairness for both our passengers and drivers.

Booking Fee

• A $25 booking fee is required to secure all bookings.

• This fee forms part of the total fare and will be deducted from the final trip cost.

• The booking fee is refundable only if the booking is cancelled at least 24 hours before the scheduled pickup time.

• Cancellations made within 24 hours of pickup are non-refundable.

Full Fare Cancellations

• If a passenger cancels within 1 hour of pickup, a cancellation fee equal to the booking fee may still apply.

• No-shows (when the passenger is not present at the pickup location without notice) may be charged the full quoted fare.

Waiting Time Charges

• Waiting time fees ($1.50 per minute after the first 5 minutes) are non-refundable once incurred.

Additional Fees

• Cleaning fees ($80–$150) and left-item fees (delivery $25 + $1/km return, or $10 meet-up at Penrith Police Station) are non-refundable once charged.

Refund Method

• Approved refunds will be processed back to the original payment method used for the booking fee (via the secure SMS payment system).

• Refunds typically take 3–5 business days to appear, depending on your bank.

8. Contact

For questions or concerns, please contact us at:
📧 driveherbookings@gmail.com
📱 0450 999 829
📮 PO BOX 8149, Glenmore Park NSW 2745